The other day I went to a couple of offices to do some little things. I went to the bank, and the telephone company, in both places they told me they couldn’t do anything and they gave me a telephone number to call. This system is a tricky way for them to make money on phone calls. In fact after two minutes listening to recorded voices I spent about two euros to call, and what they told me was that I had to go to their office again.
That sounds really like a trap to squeeze money, companies just bounce costumers that need help to operators at call centers.
Fortunately life is not only bureaucracy and nonsense phone calls, there’s also Roma that won Lazio in the derby!